eCab, the new taxi experience app good for
My wife and I have used this service at least 6 times recently and have been very pleased.
The app design is somewhat quirky and that is why I didnt rate it 5 Stars. It is not clear how to use the saved Favorites and there is no way to delete a favorite once added.
On one occasion the app said that the driver had arrived when he was caught in traffic several blocks away.
I think eCab is a very strong competitor to Uber.
I like this app. After reading all other reviews, I dont know why people complaint so much in Vancouver. Its an easy way to get a cab and you can even pay by app.
Works perfect for me, people complaining are either uber drivers or new to smartphones
This is an excellent app and makes ordering a cab in Vancouver sooo much easier. Well done! I love that I can keep track of the cab I ordered and also pre-select tip and payment info.
Some bad moments
Used it so far 3 times and only had a cab come once, that is truly terrible. A poor mans attempt at an uber experience. Time for version 3.0, I assume 2.0 will be just as bad.
Confusing for a first time user. No in app Help or FAQ that I can find. Three levels of service but hard to figure out how to book the basic and levels 2 and 3 have big extra fees. You can enter a credit card but I cant figure out if you can pay by credit card at the basic level. I suppose going through a booking may make this clear but I want to know what Im getting into before I book a cab.
Im in Berlin today and I cannot find Tegel airport neither book a taxi in advance.
The app still lose my payment configuration.
I cannot approve the payment once I arrive the destination
Does not work. Taxi wont approach. Still got charged 7 euros. Not nice.
I had the same problem as others, being charged a "no-show" fee, even though I got into a cab at my location matching the company they said was coming. When I looked at the bill, it said I was located far from my actual location! I have attempted to contact the company upwards of 10 times through the app but always get the same "error, please try again" message. I have since deleted the app.
eCab needs to improve their GPS technology and/or not charge users credit cards without permission!
While they try to be Uber-like it has nothing on Uber. And the cabbie is not trained on how the app. He actually asked me how to deal with payment with the app. It is not seamlessly integrated with the app, the cabbie has to enter the amount on his device. There were issues during registration when setting up my account. We really need Uber in Vancouver.